Distance Sales Agreement

DISTANCE SALES AGREEMENT

ARTICLE 1- PARTIES

1.1- SELLER:

Title: Fedai BALTA
Address: Gazipaşa Mahallesi Hamam Street No: 40
Phone: +905323525674
Fax: 02282123212
E-mail: info@neslihanbalta.com

1.2- BUYER:

Name/Surname/Title: Address: Phone:

E-mail:

ARTICLE 2- SUBJECT

The subject of this agreement concerns the rights and obligations of the parties in accordance with Law No. 4077 on the Protection of Consumers and the Regulation on the Implementation Principles and Procedures of Distance Contracts, regarding the sale and delivery of the product ordered by the BUYER from the Fedai BALTA website in an electronic environment, the qualities and sale price of which are specified below.

ARTICLE 3- PRODUCT SUBJECT TO THE AGREEMENT

The type and kind, quantity, brand/model, color, and sales price of the products are as specified above.

ARTICLE 4- GENERAL PROVISIONS

4.1- The BUYER declares that he/she has read and informed about the fundamental characteristics of the product subject to the contract, its sale price, payment method, and delivery information on the Fedai BALTA website and has given the necessary confirmation electronically. 4.2- The product subject to the contract shall be delivered to the BUYER or the person/organization at the address indicated, within the period specified in the preliminary information on the internet site, depending on the distance of the BUYER's place of residence, without exceeding the legal 3-day period. 4.3- If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery. 4.4- The SELLER is responsible for delivering the contract subject product fully, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any. 4.5- The delivery of the contract subject product is conditional upon the signed copy of this contract being delivered to the SELLER and the payment being made by the payment method preferred by the BUYER. If the product price is not paid or canceled in bank records for any reason, the SELLER is considered to be relieved from the obligation to deliver the product. 4.6- If, after the delivery of the product, the BUYER's credit card is used by unauthorized persons in a way not resulting from the BUYER's fault, and the bank or financial institution does not pay the product price to the SELLER, the product must be sent to the SELLER within 3 days, provided that it has been delivered to the BUYER. In this case, shipping costs are borne by the BUYER. 4.7- If the SELLER cannot deliver the contract subject product within the period due to force majeure or weather conditions, blockage of transportation routes, or other extraordinary circumstances, it is obliged to inform the BUYER. In this case, the BUYER may request the cancellation of the order, replacement of the contract subject product with a precedent if any, and/or postponement of the delivery until the obstructive situation is eliminated. If the BUYER cancels the order, the amount paid will be paid back to him/her in cash and in full within 10 days. 4.8- Products sold with a warranty certificate and whether or not defective or broken can be sent to the SELLER for the necessary repair within warranty conditions; in this case, shipping costs will be covered by the SELLER.

ARTICLE 5- RIGHT OF WITHDRAWAL

The BUYER has the right to withdraw within 7 days from the delivery of the product subject to the contract to him/her or the person/organization at the address indicated. To use the right of withdrawal, it is necessary to notify the SELLER by fax, email, or telephone within this period and the product must be unused according to the provisions of Article 6. In case of exercising this right, it is mandatory to return the original invoice and a copy of the cargo delivery report indicating that the product has been sent to the SELLER. The product price is refunded to the BUYER within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations cannot be refunded. The shipping cost of the returned product due to the right of withdrawal is covered by the SELLER.

ARTICLE 6- PRODUCTS THAT CANNOT BE RETURNED UNDER THE RIGHT OF WITHDRAWAL

Products that cannot be returned due to their nature, single-use products, copyable software and programs, products that spoil quickly or have passed their expiration date cannot utilize the right of withdrawal. The right of withdrawal for the following products is conditional upon the product's packaging not being opened, undamaged, and the product not being used.

  • Portable Computers (Returns will not be accepted after the original operating system has been installed.)
  • All kinds of software and programs
  • DVDs, VCDs, CDs, and cassettes
  • Computer and stationery consumables (toner, cartridge, ribbon, etc.)
  • All kinds of cosmetic products
  • Phone top-up orders

ARTICLE 7- COMPETENT COURT

In the application of this contract, Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade and the Consumer Courts in the residence of the BUYER or SELLER are authorized.

Upon the realization of the order, the BUYER is deemed to have accepted all the terms of this contract.

SELLER

Fedai BALTA

BUYER